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What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and PayPal.
How much do I need to spend to get free shipping?
How long does shipping take?
How do I track my order?
Once your order is complete, you will receive an email confirmation with your delivery details. A tracking link will be provided once your order has been dispatched from our warehouse .
How do I contact you?
You can reach us anytime via:
📧 Email: support@roycecollection.co.nz
📱 WhatsApp: +64 27 313 8990
Can I make changes to my order after placing it?
Unfortunately, we cannot change or cancel orders once they are placed. However, our Customer Care team is here to help with any concerns.
If your parcel is still in transit, you may be able to update your delivery address via NZ Post.
I received the wrong order. What should I do?
Please contact our Customer Service team at support@roycecollection.co.nz and we’ll help you resolve the issue.
Why is my delivery delayed?
If you haven’t received your order within 15 business days, please get in touch with our Customer Care team.
Note: During busy sales or promotional periods, delivery may be delayed by up to 7 business days.
I received a faulty item. What should I do?
We're sorry to hear that! Please contact our Customer Care team at support@roycecollection.co.nz for assistance.
Do you offer Click & Collect?
Unfortunately, we currently offer delivery only.
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